We want you to love your Dirty Soda Powder experience! If for any reason you're not satisfied, please review our return and damage policy below:
Returns
- We accept returns on unopened Dirty Soda Powder products within 14 days of delivery.
- To initiate a return, please contact our customer service team at [your email or contact form] with your order number and reason for return.
- Returned items must be in their original packaging and unopened to be eligible for a refund.
- Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item sent).
Damaged or Incorrect Items
- If your order arrives damaged, is defective, or contains incorrect items, please notify us within 14 days of delivery.
- Be sure to include photos of the issue and your order number when reaching out.
- We will work with you to provide a replacement or a full refund, as appropriate.
Non-Returnable Items
- We cannot accept returns on opened products, used items, or items returned after the 14-day window.